Support tickets
You’ll ask the Xooshe team for help with your organization, clusters, and apps from Tickets.
Open a ticket
- Open the dashboard and select the organization you need help with.
- Go to Tickets (headphones icon in the header, or the side menu).
- Click Create ticket.
- Enter a clear title and optional description.
- Optionally link a cluster and an app or data store so support can find the right context faster.
- Optionally attach a screenshot or log file (images, PDF, text, or common archives; max 10 MB).
- Submit. New tickets start in TODO.
Members whose role includes tickets can see and reply. Owners and Full access members have that permission; a restricted role does not unless you grant it. Roles and access.
Track and reply
- Filter the list by status.
- Open a ticket to read the description, linked resources, and conversation.
- Add a follow-up with an optional attachment when you have more detail or support asks a question.
You can edit the title and description of your ticket. Status and assignee are managed by the Xooshe support team.
Status meanings
| Status | Meaning |
|---|---|
| TODO | Received; not yet being worked. |
| IN PROGRESS | Support is actively working on it. |
| WAITING | Support is waiting on more information (often from you). |
| DONE | Resolved / closed. |
When a ticket is marked DONE, it is closed. If you still need help on the same topic, open a new ticket or add a follow-up if the conversation is still open on your side.